A Bus Hostess is responsible for ensuring that passengers on a bus have a comfortable and pleasant journey. They are responsible for providing excellent customer service, serving food and drinks, and answering passenger queries.
Tasks:
- Greet passengers as they board the bus and assist with their luggage.
- Explain the safety procedures and emergency protocols to passengers.
- Serve food and drinks during the journey.
- Answer passenger queries and provide information about the journey, destination, and amenities on the bus.
- Ensure that the bus is clean and tidy, including the washrooms.
- Provide first aid assistance if required.
- Handle passenger complaints or issues and escalate to the bus driver if necessary.
Skills:
- Excellent communication and interpersonal skills.
- Customer service oriented.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Good organisational and time management skills.
- Ability to handle money and make change.
- First aid knowledge and experience is desirable.
Personal Requirements
- Friendly and approachable.
- Positive attitude and outgoing personality.
- Ability to remain calm and professional in stressful situations.
- Team player.
A Bus Hostess plays an important role in ensuring that passengers have a comfortable and enjoyable journey. They require excellent customer service skills, the ability to multitask, and good organisational and time management skills. A friendly, positive attitude and the ability to remain calm under pressure are also essential qualities. While no formal qualifications are required, a National Senior Certificate (Matric), fluency in English and other languages, and good physical health are desirable.
How to Enter
- National Senior Certificate (Matric) or equivalent.
- Fluent in English and any additional language is an advantage.
- Good physical health, as the job requires standing and walking for extended periods.
