Customer Service Manager oversees customer support operations, ensuring exceptional service and satisfaction.
The Customer Service Manager oversees and leads the customer support team to ensure exceptional service delivery. They strategise and implement customer service policies, manage customer inquiries and issues, and monitor team performance. This role involves maintaining a high standard of customer satisfaction, resolving escalated problems, and collaborating with other departments to enhance overall customer experience. Effective communication, problem-solving skills, and a customer-centric approach are crucial for success in this role. The Customer Service Manager plays a pivotal role in fostering positive relationships between the company and its clients.
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