Customer Service Manager

Customer Service Manager oversees customer support operations, ensuring exceptional service and satisfaction.


The Customer Service Manager oversees and leads the customer support team to ensure exceptional service delivery. They strategise and implement customer service policies, manage customer inquiries and issues, and monitor team performance. This role involves maintaining a high standard of customer satisfaction, resolving escalated problems, and collaborating with other departments to enhance overall customer experience. Effective communication, problem-solving skills, and a customer-centric approach are crucial for success in this role. The Customer Service Manager plays a pivotal role in fostering positive relationships between the company and its clients.

Tasks:

  • Manage customer support teams.
  • Develop service improvement strategies.
  • Handle escalated customer issues.
  • Monitor and analyse service metrics.
  • Train and onboard customer service staff.
  • Collaborate with other departments for solutions.

Skills:

  • Strong communication and interpersonal skills.
  • Problem-solving and conflict resolution.
  • Leadership and team management.
  • Data analysis and reporting.
  • Customer-centric mindset.
  • Adaptability and flexibility.


Employment

  • Retail companies.
  • E-commerce platforms.
  • Call centres.
  • Hospitality industry.
  • Financial institutions.


Further Information

  • Research job descriptions and responsibilities on job portals.
  • Connect with professionals in this field on LinkedIn.
  • Explore industry-specific forums and websites.
  • Seek informational interviews with Customer Service Managers.
  • Attend career fairs and industry events for insights.


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