Ground Handling Crew

Ground Handling Crew are responsible for performing a variety of tasks related to the safe and efficient handling of aircraft and passengers. This includes baggage handling, aircraft marshalling, aircraft refuelling, de-icing, and maintenance. They also assist passengers with check-in, boarding, and disembarking from aircraft.

Tasks:

Loading and unloading luggage and cargo.
Marshalling aircraft and directing them to and from the gate.
Refuelling and servicing aircraft.
De-icing aircraft during winter months.
Cleaning and maintaining the aircraft cabin.
Assisting passengers with boarding and disembarking.
Handling and responding to customer queries and complaints.
Coordinating with other airport personnel and airlines to ensure efficient operation of ground handling services.

Skills:

Ability to work in a fast-paced and dynamic environment.
Attention to detail.
Good communication and interpersonal skills.
Physical stamina and strength to lift heavy bags and cargo.
Ability to work well under pressure.
Good problem-solving and decision-making skills.
Ability to work in a team and collaborate with others.

Personal Requirements

Ground handling crew must be reliable, responsible, and committed to providing excellent customer service. They should be able to remain calm and composed in high-stress situations and be able to adapt to changing circumstances quickly. They must also be able to work well with others and be willing to work irregular hours, including evenings, weekends, and holidays.

Ground Handling Crew plays a crucial role in ensuring the smooth and safe operations of airport activities. They perform a range of tasks, including baggage handling, aircraft marshalling, aircraft refuelling, cleaning, catering, and passenger services. To be successful in this role, candidates should possess excellent communication and customer service skills, have strong attention to detail and safety procedures, and be physically fit. A matric certificate or equivalent, a valid driver's license, and knowledge of basic mathematics and English are typically required for this position.

How to Enter

National Senior Certificate (Matric) or equivalent qualification.
A valid driver's license.
Knowledge of basic mathematics and English.
Training in relevant fields such as aviation or hospitality would be advantageous.
Experience in customer service or airport operations would be desirable.