Ground Hostess

A Ground Hostess, also known as a Ground Host or Ground Attendant, is responsible for providing excellent customer service to passengers before they board their flights. They work for airlines, airports, and other aviation-related companies. Their primary role is to ensure that passengers have a smooth and pleasant experience while on the ground.

Tasks:

Greeting passengers and providing a warm welcome.
Checking the passengers' tickets, passports, and other travel documents.
Assisting passengers with their luggage.
Directing passengers to the correct gates and boarding areas.
Helping passengers with any special needs or requirements, such as wheelchair assistance.
Coordinating with other airline and airport staff to ensure a smooth boarding process.
Responding to passenger inquiries and resolving any issues or complaints.
Providing information about flight schedules, delays, and cancellations.
Ensuring that the boarding process runs smoothly.
Responding to emergencies and providing assistance when required.

Skills:

Excellent customer service skills.
Strong communication skills, both verbal and written.
Ability to remain calm and composed under pressure.
Attention to detail and accuracy.
Strong problem-solving skills.
Ability to work well in a team.
Ability to multitask and prioritize tasks effectively.
Good organisational skills.
Basic computer skills.

Personal Requirements

A Ground Hostess should have a friendly and outgoing personality. They should be approachable, empathetic, and patient. They should be able to handle difficult situations with grace and composure. They should also have a positive attitude and be willing to go above and beyond to ensure that passengers have an excellent experience.

A Ground Hostess plays a crucial role in ensuring that passengers have a pleasant experience at the airport. They require excellent communication skills, customer-service orientation, attention to detail, and the ability to multitask. They must be physically fit, have a positive attitude, and be able to work shifts, weekends, and public holidays. A diploma in travel and tourism or a related field and previous experience in customer service, hospitality, or aviation is an advantage.

How to Enter

National Senior Certificate (Matric) or equivalent.
A diploma in travel and tourism or a related field is an advantage.
Previous experience in customer service, hospitality, or aviation is preferred.
Must have a valid passport and be able to work shifts, weekends, and public holidays.
Must pass a background check and obtain security clearance.