A Queue Marshall in the taxi industry is responsible for managing and coordinating the flow of taxis and passengers in a designated area, typically at a taxi rank or station. They ensure that taxis are parked in an orderly manner and that passengers are able to board and disembark safely. Additionally, they may be responsible for handling customer complaints and disputes, collecting fares, and ensuring that taxi operators comply with industry regulations.
Tasks:
- Organising and coordinating the movement of taxis in and out of the designated area.
- Directing passengers to the correct taxi or rank.
- Managing queues of passengers waiting to board taxis.
- Collecting fares and issuing receipts.
- Resolving customer complaints and disputes.
- Monitoring taxi operators to ensure compliance with industry regulations.
Skills:
- Excellent communication skills, as Queue Marshalls need to communicate clearly with passengers and taxi operators.
- Strong organisational skills to manage and coordinate taxi movements and passenger queues.
- Ability to handle cash and basic mathematical skills.
- Conflict resolution skills to handle customer complaints and disputes.
- Ability to work well under pressure, as taxi queues can become very busy and chaotic.
Personal Requirements
- Assertive and confident to manage and direct passengers and taxi operators.
- Calm and patient to handle difficult situations and conflicts.
- Friendly and approachable to provide good customer service.
- Alert and vigilant to identify and respond to potential safety hazards.
A Queue Marshall plays a vital role in managing the flow of taxis and passengers at taxi ranks and stations. They need to have excellent communication and organisational skills, as well as the ability to handle cash and resolve customer complaints. The job requires an assertive and confident personality, with the ability to remain calm and patient under pressure. While a National Senior Certificate (Matric) or equivalent is the minimum educational requirement, experience in customer service roles and knowledge of the local area and taxi industry are preferred.
How to Enter
- A minimum of a National Senior Certificate (Matric) or equivalent.
- Good knowledge of the local area and the taxi industry.
- Some experience working in customer service roles is preferred.
- Basic computer skills may be required for managing electronic fare payment systems.
