Jobs, occupations and careers - Reservations Agent

A Reservations Agent is responsible for managing customer inquiries and reservations for a company's products or services. The role involves communicating with customers to provide information on availability, rates, and promotions. The agent also handles the booking process, updates reservation details in the computer system, and works closely with other departments to ensure the smooth delivery of services.

Tasks:

Respond to customer inquiries via phone, email, or chat.
Assist customers with making, modifying, and cancelling reservations.
Provide accurate and timely information on availability, rates, and promotions.
Input and update reservation details in the computer system.
Process payments and issue receipts.
Collaborate with other departments, such as front desk, sales, and housekeeping, to ensure a seamless customer experience.
Resolve customer complaints and issues in a professional and timely manner.
Maintain accurate and up-to-date records of reservations and related data.
Upsell additional products or services when appropriate.

Personal Requirements

Skills:

Excellent communication and customer service skills.
Strong attention to detail and accuracy.
Ability to work under pressure and handle multiple tasks simultaneously.
Proficient in computer systems and software.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Ability to maintain a positive attitude and remain professional under stressful situations.
Ability to remain calm and patient when dealing with difficult customers.

What to Study

Qualifications:

Matric certificate or equivalent.
Previous experience in customer service or hospitality industry preferred.
Proficiency in using computer systems and software.
Strong verbal and written communication skills.
Ability to work flexible schedules, including weekends and holidays.
Ability to speak multiple languages is a plus.

Further Information

A Reservations Agent plays a vital role in the hospitality industry by ensuring that customers have a seamless and enjoyable experience. The agent needs to have excellent communication and customer service skills, be proficient in computer systems and software, and be able to work under pressure. A Matric certificate or equivalent is the minimum qualification required, with previous experience in customer service or hospitality preferred. The ability to speak multiple languages is also a plus. Overall, a Reservations Agent should be detail-oriented, organized, and able to work effectively with a team.