A Reservation Consultant is responsible for assisting customers with their transportation needs by providing information about travel routes, schedules, fares, and making reservations for them. They work for transportation companies such as bus, coach, or shuttle services.
Tasks:
- Responding to customer inquiries via phone, email, or in-person regarding transportation services.
- Providing information about travel schedules, fares, and routes.
- Making reservations and issuing tickets for customers.
- Handling changes or cancellations to reservations.
- Assisting customers with special needs or requests.
- Maintaining accurate records of customer interactions and transactions.
Skills:
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Attention to detail and accuracy.
- Proficiency in using computer reservation systems and other office software.
Personal Requirements
- Friendly and approachable.
- Patient and empathetic.
- Attentive to customer needs.
- Flexible and adaptable.
- Team player.
A Reservation Consultant is responsible for assisting customers with their transportation needs by providing information, making reservations, and handling changes or cancellations. The position requires excellent communication and customer service skills, attention to detail, proficiency in computer reservation systems, and a friendly and approachable personality. Previous customer service experience and familiarity with the transportation industry are preferred qualifications.
How to Enter
- A National Senior Certificate (Matric) or equivalent is typically required.
- Previous experience in a customer service role is preferred.
- Familiarity with transportation industry and reservation systems is an asset.
- Proficiency in English and other relevant languages may be required depending on the customer base.
