Ticket Checkers are responsible for ensuring that passengers on public transport systems have valid tickets, and that they are not travelling without paying the appropriate fare. Ticket Checkers often work in teams and may be stationed at different points within a transport system, such as bus stops or train stations. They may also move around the transport system to check tickets on-board vehicles.
Tasks:
- Checking tickets and ensuring that passengers are travelling with valid tickets or passes.
- Collecting fares from passengers who have not paid the appropriate fare.
- Inspecting tickets to identify any signs of fraud or forgery.
- Dealing with difficult or non-compliant passengers.
- Keeping records of ticket checks and fare collections.
- Reporting any issues or incidents to their supervisor or management.
Skills:
- Excellent communication skills.
- Strong attention to detail.
- Good problem-solving skills.
- Ability to work under pressure and in a fast-paced environment.
- Customer service skills.
- Basic mathematical skills for calculating fares.
Personal Requirements
- Confident and assertive.
- Professional and approachable.
- Patient and able to deal with difficult passengers.
- Able to work in a team and take direction from supervisors.
- Reliable and punctual.
Ticket Checkers play an important role in ensuring that public transport systems operate smoothly and fairly. They must be able to communicate effectively with passengers and be able to handle difficult situations professionally. While formal qualifications are not always required, some experience in customer service or a related field is preferred.
How to Enter
- A National Senior Certificate (Matric) or equivalent is typically required.
- Some experience in customer service or a related field is preferred.
- Training in conflict resolution and customer service may be beneficial.