Ticket sellers in the transport industry are responsible for selling tickets to passengers for various forms of transportation, such as buses, trains, or airplanes. They must provide excellent customer service and ensure that customers have accurate information regarding their trip details. They also need to be able to handle cash and process payments.
Tasks:
- Sell tickets to customers using a computerised ticketing system.
- Provide accurate information to customers regarding schedules, fares, and trip details.
- Process payments and handle cash and credit card transactions.
- Assist customers with any questions or concerns they may have.
- Ensure that the ticketing area is clean and organised.
Skills:
- Excellent customer service skills.
- Strong communication skills, both verbal and written.
- Ability to handle cash and process payments accurately.
- Basic computer skills and proficiency in using a computerised ticketing system.
- Attention to detail and the ability to work efficiently in a fast-paced environment.
- Ability to work well in a team and collaborate with others.
Personal Requirements
- Friendly and approachable personality.
- Patient and empathetic towards customers.
- Positive attitude and enthusiastic about helping customers.
- Ability to work under pressure and handle stressful situations calmly.
Ticket sellers in the transport industry play a vital role in providing excellent customer service to passengers. They must have strong communication and interpersonal skills, be able to handle cash and process payments accurately, and be proficient in using a computerised ticketing system. A friendly and approachable personality is also essential for this role. While a National Senior Certificate (Matric) is typically required, previous experience in customer service or sales is preferred.
How to Enter
- A National Senior Certificate (Matric) or equivalent is typically required.
- Previous experience in customer service or sales is preferred.
- Basic computer skills and familiarity with computerised ticketing systems is a plus.
