A Video Services Analyst is responsible for analysing, monitoring, and optimising video services and content delivery networks (CDNs) for a company or organisation. They ensure the efficient and effective delivery of video content to end-users, improving user experience and minimising service interruptions. This role requires a strong technical background and a deep understanding of video streaming technologies.
Tasks:
- Analysing video performance data and identifying areas for improvement.
- Monitoring video services and CDNs to identify and resolve issues promptly.
- Collaborating with cross-functional teams to troubleshoot and resolve technical problems.
- Conducting performance tests and evaluating video delivery systems.
- Developing and implementing strategies to optimise video streaming quality.
- Performing video quality assessments and recommending enhancements.
- Keeping up to date with industry trends and emerging technologies related to video services.
- Collaborating with vendors and service providers to ensure effective video service delivery.
- Documenting processes, procedures, and findings related to video service analysis.
Skills:
- Strong analytical skills with the ability to interpret complex data and identify patterns.
- In-depth knowledge of video streaming protocols, codecs, and CDNs.
- Proficiency in video encoding, transcoding, and packaging techniques.
- Familiarity with video quality metrics and measurement tools.
- Experience with video analytics platforms and tools.
- Solid understanding of network protocols, bandwidth management, and QoS.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Attention to detail and ability to work in a fast-paced environment.
- Strong organisational and time management skills.
Personal Requirements
- Analytical: A Video Services Analyst should have a logical and analytical mindset to understand and interpret video performance data.
- Proactive: They should be proactive in monitoring video services, identifying potential issues, and taking necessary actions to prevent or resolve them.
- Curious: Staying updated with the latest video streaming technologies and industry trends requires a curious and inquisitive nature.
- Team player: Collaboration with various teams and service providers is essential, so being a team player is important.
- Detail-oriented: Paying attention to details is crucial to identify and address issues related to video service quality.
A Video Services Analyst plays a critical role in ensuring the smooth delivery of video content to end-users. Their responsibilities include monitoring, analysing, and optimising video services and CDNs. They require strong technical skills, including expertise in video streaming technologies, network protocols, and video quality assessment. A bachelor's degree in a related field, along with previous experience in video streaming services, is typically required. Being analytical, proactive, curious, a team player, and detail-oriented are essential qualities for success in this role.
How to Enter
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Previous experience in video streaming services or content delivery networks.
- Certification or training in video encoding, streaming protocols, or related areas is a plus.
- Strong knowledge of network technologies and protocols.
