Debt counsellors are responsible for dealing with complex debt situations, helping people to manage their finances and eventually become debt free. They provide impartial, confidential and practical help and advice to clients whose debts have got out of control, advising on issues such as financial planning, budgeting, money management and bankruptcy. they may be required to take on managerial responsibilities, such as leading a team of several debt counsellors or training new debt counsellors.
Debt counsellors liaise with creditors on behalf of clients, give legal advice and support clients with court proceedings. They also give emotional support to clients who are stressed or anxious about their financial situation.
They may work with clients face-to-face, in an advice centre or office, or visit outreach centres or clients’ homes to give advice. Others may work on a telephone help-line. They occasionally need to attend court.
Their tasks might include:
Schooling & School Subjects
National Senior Certificate meeting requirements for the course.
Each institution has its own entry requirements.
Debt Counselling is a new profession. The National Credit Act makes provision for the Debt Counselling Programme to assist over-indebted consumers. The programme needs to be implemented by debt counsellors who are competent and registered by the National Credit Regulator (NCR).
There are eight NCR approved training service providers that offer Debt Counsellor training in South Africa. To register as a debt counsellor you are required to attend this 3-day training course and pass a written examination on day 4. In addition to this, any individual who wishes to register as a debt counsellor must comply with all the requirements set out in the National Credit Act and Regulations.
Further learning, beyond this course, is then required, including training in using the computer programme that is essential to the facilitation of the Debt Review process. Keeping up-to-date with the latest economic discussions and trends is vital. Since this is a new initiative in South Africa to educate and assist those who are over-indebted, debt counsellors must also be prepared to engage in regular problem-solving forums and to keep up to date on all changes. Successfully completing the course and registering as a debt counsellor is therefore only the first step in the process of becoming an effective NCR accredited debt-relief service provider.
Debt Counsellors’ Association of South Africa
P O Box 60
Tel: 086 143 2272
Gauteng Debt Counselling
Office 64, Zambezi Junction
522 Breed Street
Tel: 087 056 0654
National Credit Regulator
127 15th Road
Tel: (011) 554-2600